1. Acceptance of These Terms
These Terms of Service (the “Terms”) are an agreement between you and Progress Complete LLC, a Texas limited liability company that operates the Lesson Complete product (“Lesson Complete,” “LC,” “we,” “us”). They govern your access to and use of the Lesson Complete web application and the Lesson Complete mobile apps for iOS and Android, together with all related features and services (the “Service”).
By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you accept these Terms on behalf of a school, studio, business, or other organization, you represent that you have the authority to bind that organization, and “you” refers to both you and that organization.
2. Description of the Service
Lesson Complete is a multi-tenant music-school management platform. Schools and studios use the Service — through the web app and the mobile apps — to schedule lessons, manage teachers and students, exchange messages and files, track practice and attendance, and handle tuition and billing.
The Service includes AI-powered features, such as the Beacon assistant and onboarding import tools. AI-generated output can be inaccurate or incomplete — review it before relying on it, and treat it as help, not professional advice. When you ask the assistant to take an action and confirm it (for example, marking attendance or charging a lesson), that action is yours, the same as if you had performed it directly in the app. Our Privacy Policy explains how these features handle data.
We may add, change, or remove features over time, and we may set limits on use or storage. We will try to give reasonable notice of material changes that negatively affect your use, but the Service is offered on an evolving basis.
The public Lesson Complete Library — including uploading, selling, and purchasing sheet music on its marketplace — is additionally governed by our Marketplace Terms. If those terms conflict with these Terms for marketplace activity, the Marketplace Terms control.
3. Accounts and Eligibility
To use most of the Service you need an account. Authentication is handled by our identity provider, Clerk. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly if you suspect unauthorized use.
You must provide accurate information and keep it up to date. Minors may use the Service only through a school’s account and under the supervision and consent of their school and their parent or guardian, consistent with our Privacy Policy.
You may close your account at any time. You can delete your account in the iOS app under Settings → Account & Security → Delete my account, or on the web from your Account page. Deleting your account removes your login and archives your enrollments.
4. Acceptable Use
You agree to use the Service lawfully and respectfully, and you agree not to do any of the following, and not to help anyone else do them:
- Violate any law, infringe anyone’s intellectual-property or privacy rights, or upload content you do not have the right to share.
- Upload, store, or transmit unlawful, harmful, harassing, hateful, or sexually explicit content, or any content that sexualizes, endangers, or exploits minors.
- Attempt to access another school’s data, defeat the Service’s multi-tenant isolation, or access accounts, files, or features you are not authorized to use.
- Upload malware, attempt to disrupt or overload the Service, or probe, scan, or reverse-engineer it except as permitted by law.
- Scrape or bulk-extract data beyond normal use, or resell or redistribute the Service without our permission.
- Impersonate any person or misrepresent your affiliation with any person or organization.
We may investigate and take action — including removing content, suspending features, or terminating accounts — for conduct we reasonably believe violates these Terms or the law (see Section 14).
5. Subscriptions and Billing
Schools subscribe to Lesson Complete on the web. Subscription pricing, plan details, and billing terms are presented at the time of purchase. Unless stated otherwise, subscription fees are billed in advance and are non-refundable except where required by law.
Platform subscription fees are calculated per active student at the rate published on our pricing page. A student enrolled in multiple programs is counted once, and paused (beyond the published grace window), archived, graduated, or deleted students are not billed. Monthly platform fees are capped per active school location at the cap published on the pricing page, and school accounts are subject to the published monthly minimum after any free-trial period. Subscriptions are month-to-month and may be cancelled at any time, effective at the end of the current billing period. Where we have granted a promotional price or cap lock in writing (for example, founding-school terms), we will honor that lock for as long as the subscription remains continuously active. Published pricing may change with at least 30 days’ notice; changes apply from your next billing period and are never retroactive.
Tuition and other payments collected through the Service are payments for real-world music-lesson services between a school and its students or families. These payments are processed by Stripe (including Stripe Connect). Card data is handled by Stripe and is not stored by Lesson Complete. Your use of Stripe is also subject to Stripe’s terms.
No purchase of digital goods is made through the mobile apps. The iOS and Android apps do not sell digital content or in-app purchases; they are tools for managing real-world music instruction. Any subscription or tuition payment reflects real-world services arranged outside of Apple’s in-app purchase system and Google Play’s billing system. Purchases of digital sheet music in the public Library marketplace are made on the web and are governed by our Marketplace Terms.
6. User Content and License
You and your school retain ownership of the content you submit to the Service — including messages, files, scores and lesson materials, lesson notes, and practice logs (“User Content”). Nothing in these Terms transfers ownership of your User Content to Lesson Complete.
To operate the Service, you grant Lesson Complete a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, and distribute your User Content solely to provide, secure, and support the Service and to make the content available to the people within your school whom you authorize. This license exists for the limited purpose of running the Service and ends when the content is deleted, subject to reasonable backup and wind-down periods.
You are responsible for your User Content and for having the rights necessary to submit it. For records a school controls, the school is responsible for ensuring it has the appropriate consents, including for any information about minors. If you enter a phone number into the Service or enable text-message features, you represent that the phone number’s owner has given prior express consent to receive the related calls and text messages — including automated reminders a school configures — and, for any marketing messages, prior express written consent where the law requires it. You agree to honor opt-out requests promptly. The same applies to email addresses used for school communications.
7. Copyright Complaints (DMCA)
Music teaching runs on scores, arrangements, and recordings, so we take copyright seriously across the whole Service — not just the public Library. Do not upload or share material you do not have the right to distribute, including modern copyrighted scores, method-book pages, and recordings of works still under copyright.
If you believe content hosted on the Service infringes a copyright you own or are authorized to represent, send a written notice under the Digital Millennium Copyright Act (“DMCA”) to our designated copyright agent at legal@lessoncomplete.com (or by mail to the address in Section 16) that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work you believe has been infringed; (c) identification of the allegedly infringing material and enough information for us to locate it; (d) your name, address, phone number, and email; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the rights-holder.
When we receive a complete notice, we will remove or disable access to the material and notify the person who posted it. That person may respond with a counter-notice following the process described in our Marketplace Terms, which applies to content anywhere on the Service. We will terminate, in appropriate circumstances, the accounts of repeat infringers.
8. Privacy
Our Privacy Policy explains how we collect, use, and protect information, including how device permissions are used in the iOS app and how we act as a processor for school and student records. By using the Service, you agree to the Privacy Policy.
9. Indemnification
In plain English: if your content or your conduct gets Lesson Complete sued, you cover us.
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Lesson Complete and its officers, directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your User Content, including claims that it infringes or misappropriates someone’s intellectual-property, privacy, or publicity rights; (b) your violation of these Terms or of applicable law; (c) if you are a school, your failure to obtain a consent required for information you enter or collect through the Service — including parental or guardian consent for a minor’s information and consent to receive text messages, calls, or emails; and (d) if you are a school, disputes between you and your students, families, or staff, including disputes about lessons, tuition, refunds, or employment. We will give you prompt notice of any such claim and may participate in its defense with counsel of our own choosing at our own expense. This section applies to individual consumers only to the extent permitted by applicable law.
10. Disclaimer of Warranties
The following section is presented in capitalized form because the law in most U.S. states expects it that way.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LESSON COMPLETE DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. LESSON COMPLETE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS. PAYMENTS, PAYOUTS, AND OTHER FINANCIAL MOVEMENTS ARE PROCESSED BY STRIPE AND ARE SUBJECT TO STRIPE’S SYSTEMS AND POLICIES.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LESSON COMPLETE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST GOODWILL, OR LOST DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LESSON COMPLETE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID LESSON COMPLETE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THIS CAP APPLIES IN THE AGGREGATE TO ALL CLAIMS OF ANY KIND, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If a dispute arises between you and Lesson Complete, we both agree to try in good faith to resolve it informally first — send a short description of the dispute to legal@lessoncomplete.com and give us at least thirty (30) days to respond.
Any dispute that cannot be resolved informally will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules (as applicable), seated in Brazos County, Texas, and conducted in English. The arbitrator’s decision will be final and enforceable in any court of competent jurisdiction.
Nothing in this section prevents either party from bringing an individual claim in a small-claims court for amounts within that court’s limits, or from seeking injunctive relief to protect intellectual-property rights. You and Lesson Complete each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the Effective Date at the top of this page, and for material changes we will provide additional notice where appropriate — for example, through an in-product notice or by email. Your continued use of the Service after an update takes effect means you accept the updated Terms.
14. Suspension and Termination
We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms or the law, or to protect the Service or its users. You may stop using the Service and delete your account at any time. Provisions that by their nature should survive termination — including ownership, indemnification, disclaimers, limitations of liability, and dispute resolution — will survive.
15. General Provisions
- Entire agreement. These Terms, the Privacy Policy, and — for Library marketplace activity — the Marketplace Terms are the entire agreement between you and Lesson Complete about the Service, and they supersede any earlier agreements about the Service. If you or your school has a separate written agreement with us, that agreement controls where it conflicts with these Terms.
- Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the rest of the Terms will remain in full effect. One exception: if the class-action waiver in Section 12 is held unenforceable as to a particular claim, then the agreement to arbitrate does not apply to that claim — which must instead be brought in a court of competent jurisdiction in Brazos County, Texas — and the rest of Section 12 continues to apply to all other claims.
- Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit the parties’ permitted successors and assigns.
- No waiver. If we do not enforce a provision of these Terms, that is not a waiver of our right to enforce it later.
- Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control — for example, natural disasters, failures of the internet or hosting providers, war, labor disputes, or government action.
- Third parties. These Terms do not create rights for anyone other than you and Lesson Complete, except that if you downloaded a Lesson Complete app from Apple’s App Store or Google Play, Apple or Google (as applicable) may enforce the provisions of these Terms that concern your use of that app, to the extent its marketplace terms require. Apple and Google are not responsible for the Service and have no obligation to provide maintenance or support for it.
- Notices. We may give you notice through the Service or by email to the address on your account. Legal notices to Lesson Complete should be sent to legal@lessoncomplete.com or to the mailing address in Section 16.
16. Contact
Questions, legal correspondence, and anything else covered by these Terms should be sent to:
Progress Complete LLC (operator of Lesson Complete)
1403 Essex Green, College Station, TX 77845, United States